Delivering an exceptional client and customer experience from the outset and through pre-contract, service delivery or construction, handover and aftercare is our priority.
This starts by ensuring we fully understand our client’s objectives & service requirements and progresses to our “Soft Landings” approach to completion, handover and occupation.
Our focus is on ensuring the works are completed on time to an excellent standard, ‘right first time’, avoiding reworks. Irrespective of the nature of service or works provided by Cruden, our dedicated Customer Services Teams are on hand to deal with every situation, providing real time reporting on progress.
Customer satisfaction is measured through KPI surveys for every service or project using industry standard KPI’s.